Frequently Asked Questions

Dr. Jayde Moxey-Hepburnā€™s Frequently Asked Questions

If you're visiting a dental office for the first time, you may be unsure of what to expect. Here are some common questions and answers to help you prepare:

What should I bring with me?

Bring your dental insurance card (if you have one), a list of any medications you're taking, and any previous dental records you may have.

Will there be any paperwork to fill out?

Yes, you will be asked to fill out a medical history form and a consent form for treatment.

What will happen during my dental exam?

Your dentist will examine your teeth, gums, and mouth to check for any issues. They may take X-rays to get a closer look.

Will I receive a cleaning on my first visit?

It depends on your individual needs. Your dentist may recommend a cleaning, or they may schedule one for a future visit.

What should I do if I have dental anxiety?

Let your dentist know! They can work with you to make your visit as comfortable as possible.

What about payments?

We are a fee for service type of dental office, meaning we do ask and expect payment at the end of each treatment, or series of treatments, unless alternate terms have been arranged. We accept various forms of payment, including credit and debit cards in addition to accepting dental insurance plans. We gladly provide pre-estimates for our patients, prior to treatment, so that there are no financial surprises. This also allows time for patients to discuss and make informed decisions regarding their treatment options.

Do you always feel a cavity?

Cavities are areas of tooth decay that can range in severity. In the early stages, a cavity may not cause any symptoms and can only be detected through an X-ray or during a dental exam. As the cavity progresses, it can cause sensitivity to hot, cold, or sweet foods and drinks. In advanced cases, a cavity can cause constant pain or a visible hole in the tooth. However, not all cavities are painful or noticeable, which is why regular dental check-ups are essential to catch any potential issues before they become more severe.

I don't eat a lot of sweets, why did I still get decay?

While consuming sugary foods and drinks can contribute to tooth decay, they are not the only culprit. Other factors, such as poor oral hygiene, genetics, and acidic foods or drinks, can also play a role.

Even if you don't consume a lot of sweets, plaque can still build up on your teeth and cause decay. Additionally, certain medications or medical conditions can affect your oral health. That's why it's important to maintain good oral hygiene habits, including brushing and flossing regularly and visiting your dentist for routine check-ups and cleanings, regardless of your diet.

Remember, your dental team is there to help you maintain a healthy smile. Don't hesitate to ask questions or voice any concerns you may have.

Explore our location
Conveniently located in central Waterdown. With plenty of parking space and wheelchair access.
8-20 Main North
Waterdown, ON L0R 2H0
Waterdown Dentist
Have a dental emergency that requires an immediate attention? Contact our dental clinic today.
Helpful Site Links
Dental Office Hours
Monday: 9AM - 5PM
Tuesday: 9AM - 5PM
Wednesday: 11:30AM - 7PM
Thursday: 9AM - 5PM
Friday: 9AM - 1PM
Saturday/Sunday Closed